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For customer support, call 833-484-6359 or email help@timely.md.

Note: When registering, use your @duke.edu email address and Service Key provided via email.

Scroll down for frequently asked questions about Blue Devils Care

To start your visit, click ‘Sign In’ at the top right

24/7 TalkNow & Scheduled Counseling
For more information or for any questions not addressed here,
please call us toll-free at 833-484-6359 or email help@timely.md.

General Information

What is Blue Devils Care?
Blue Devils Care is a convenient way for Duke students to receive 24/7, no-cost mental health support through TalkNow (24/7, talk about anything) and Scheduled Counseling for common issues and concerns that can be safely and accurately discussed and treated virtually. All you need is an internet connection.

Note: Select TalkNow (NC Only) if you are currently in North Carolina, or TalkNow (National) if you are in a different state.

What is TimelyMD?
TimelyMD is an independent company that provides virtual visits for Duke University.

Who can use Blue Devils Care?
Any full or part-time degree-seeking undergraduate, graduate or professional student residing in the United States.

How do I login?

To log in:

Click ‘Sign In’ at the top right of this page. Mobile and tablet users will be directed to download the TimelyMD app. After you download the app, click on “Sign Up” to setup your Blue Devils Care account. Please note that when signing up for the first time, you will need to use the preferred name you provided in the Duke University information system. If you still have trouble, call us at 833-484-6359 or email support at help@timely.md.

How does TalkNow work?

TalkNow is 24/7 immediate access to a mental health professional. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in to Blue Devils Care, just click TalkNow, and you’ll be connected with a professional to get the help and advice you need.

Note: Select TalkNow (NC Only) if you are currently in North Carolina, or TalkNow (National) if you are in a different state.

Blue Devils Care mental health providers can help with:

  • Stress
  • Anxiety surrounding COVID-19
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
Is TalkNow only for emergency situations?

No. TalkNow can be used for any kind of emotional support, including critical situations.

TalkNow is 24/7 immediate access to a mental health professional. You’ll be able to discuss anything from general anxiety to loss of a family member to a critical situation. When you log in to Blue Devils Care, just click TalkNow, and you’ll be connected with a professional to get the help and advice you need.

Note: Select TalkNow (NC Only) if you are currently in North Carolina, or TalkNow (National) if you are in a different state.

Blue Devils Care mental health providers can help with:

  • Stress
  • Anxiety surrounding COVID-19
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…
How does Scheduled Counseling work?

Scheduled Counseling gives you scheduled options to speak to a licensed counselor. By choosing Scheduled Counseling, you have the ability to pick your counselor and his or her availability based on your busy schedule. Just like TalkNow, you may talk to a counselor on Scheduled Counseling about anything from depression and anxiety to grief, addiction and more.

Counselors can help with:

  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • Men’s issues
  • Women’s issues
  • Various other issues
Hours and Timing

When is Blue Devils Care available?
You can complete an online visit at any time, 24 hours a day.

How soon will I get a response?
Our goal is to provide a response within one hour, 24 hours a day.

Prescriptions

Can I get a prescription?
No. Blue Devils Care mental health providers are not able to prescribe medications. CAPS and Student Health providers cannot practice outside the state of North Carolina and will not be able to prescribe new medications based upon a Blue Devils Care consultation.

If a student needs a refill of a medication previously prescribed by a provider at CAPS (919-660-1000) or Student Health (919-681-9355), they should contact the appropriate office to discuss the possibility of having a refill sent to their home pharmacy. The Duke Campus Center Pharmacy (919-385-3784) can also transfer existing prescriptions to a student’s home pharmacy.

Please note that this does not apply to medicines that are controlled substances, including but not limited to most medications used to treat ADHD, and certain medications used to treat anxiety. Students in need of such medications will need to see a provider at home for evaluation and treatment.

Cost

How much does a visit cost?
All full-time and part-time degree seeking students at Duke University receive free visits.

Records and Security

Will my provider know I’ve completed a visit?
If you are a Blue Devils Care patient, your visit records will be saved as part of your medical records. If you want to share your records with a physician outside of Blue Devils Care, you can print or email your records.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

What browsers do you support?
Blue Devils Care requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your visit: Internet Explorer 11 or newer, Safari 11 or newer, Chrome, or Firefox. If you don’t have one of these browsers, you can download Chrome or Firefox for free.

How can I access Blue Devils Care?
You can access Blue Devils Care from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.

Can I access services outside of the United States?

Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S. based VPN or calling customer service at 1-833-484-6359. In order to use TalkNow, you will need a U.S. based 10-digit telephone number.

COVID-19 Considerations

Note: Coronavirus (COVID-19) Screening Tool available at top of page.

What are the signs and symptoms of COVID-19?
According to the Center for Disease Control (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

How will a TimelyMD provider assess, treat or refer me if I have signs of COVID-19?
TimelyMD providers will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give advice and recommendations on need for testing vs self quarantine and where to go if testing or further care is needed. Telehealth visits can keep a “worried well” from flooding the campus clinic.

What precautions can I take to avoid COVID-19?
There is not currently a vaccine to prevent COVID-19. According to the CDC, the best way to prevent illness is:

  • Wash hands often for at least 20 seconds.
  • Use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your mouth, nose and eyes.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people, especially people who are at higher risk of getting sick.
  • Cover your mouth and nose with a tissue or your elbow when you cough or sneeze.
  • Cover your mouth and nose with a cloth face cover when around others.
  • Clean and disinfect frequently touched surfaces daily.

What’s the difference between COVID-19, the flu and allergies?
Symptoms differ for each illness.

Coronavirus: Fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell
Flu: Fever, cough, muscle aches, fatigue & weakness, chills & sweats, congestion, sore throat
Allergies: Sneezing, itchy nose, eyes or roof of the mouth, runny, stuffy nose; watery, red or swollen eyes.

Is Blue Devils Care accessible to individuals with disabilities?

Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyMD app):

If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.

Website Accessibility Information:

If you are accessing Blue Devils Care on the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”

Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.

Cancellation Policy

For all Scheduled Counseling visits, the patient may cancel up to 24 hours prior to the time of the visit. Within 24 hours of the visit time, it will be considered a no-show of a live visit and will count against the student’s allotted number of visits for the year.

I'm under 18 years old. Can I access care?
Yes. If you are under the age of 18, please follow these steps:
  • Have your parent or guardian create an account through this page or the TimelyMD mobile app.
  • Your parent/guardian will need to notify our customer support team to be placed in the correct practices (via the chat on this page, 833-484-6359, or help@timely.md).
  • You can then log into your parent/guardian’s account using their credentials (available remotely).
  • You will then select a service, select that the visit is for “My Child”, and add your information.
  • Once the visit is complete, both you and your parent/guardian will have access to the visit notes in the account.

Once you are 18 years old, you can create your own account.