Care for your students during winter break with TimelyMD's Winter Wellness program. Learn more now.

For assistance, please call customer support at 833-484-6359 or email help@timely.md.

Note: For free visit, use your .edu email and Service Key or Coupon Code provided by your school.

To start your visit, click "Sign In" at the top.

24/7 Medical and Mental Health

Scroll down for frequently asked questions about Campus.Health.

For more information or any questions not addressed here, please call us toll-free at 833-484-6359 or email us at help@timely.md.

General Information

Who is TimelyMD?
TimelyMD is a convenient way for students to receive 24/7, no-cost healthcare and mental health support for common conditions that can be safely and accurately diagnosed and treated online. TimelyMD allows you to access a doctor or mental health provider from your home, office, or anywhere- 24/7/365 via a short phone visit or secure video visit.

How does the TimelyMD program work on my campus?

Your school has provided a Service Key or Coupon Code to use the program for free. To start a visit, follow these easy steps:

  1. Click the Get Started button at the top right of this screen. If you are on a mobile device, you’ll be prompted to download the TimelyMD app.
  2. Click “Sign Up” as a first-time user. You must use your .edu email address when creating your account.
  3. Follow the prompts to create your new username and password. If you’ve been provided a Service Key, enter this during registration.
  4. If you’ve been provided a Coupon Code, enter this at checkout.

If you still have trouble, call us at 833-484-6359 (24/7), start a chat on the bottom right of this page or email support at help@timely.md.

How does a Medical visit work?

Our licensed medical providers are trained to treat a wide range of medical conditions. Below are some of the most common. For questions on counseling, see the “How does TalkNow work?” or “How does Scheduled Counseling work?”

How will I be screened for COVID-19 (coronavirus)?
The TimelyMD provider will assess symptoms of students and administer frontline care in a contained environment to limit the spread of the disease. Our TimelyMD care team has been trained on COVID-19 and is actively following the CDC’s most up-to-date guidelines and recommendations to ensure we’re quickly assessing students signs and symptoms and if needed create a care plan for any student patient which may involve symptomatic care, self quarantine, or other advice and recommendations for testing or in person care.

Most Common Medical Conditions:

  • Cold
  • Sinus infection
  • Influenza (flu)
  • Bladder infection (UTI)
  • Pink eye (Conjunctivitis)
  • Vaginal yeast infection

Other Medical Conditions treated by TimelyMD:

  • Canker or cold sore
  • Stye (bumps on the eyelid)
  • Swimmer’s ear (ear pain)
  • Burns (minor)
  • Low back pain
  • Insect bites (head lice, tick bite, etc.)
  • Pertussis (whooping cough)
  • Quit tobacco
  • Allergies/hay fever
  • Exposure to sexually transmitted diseases
  • Acne
  • Athlete’s foot
  • Chicken pox
  • Diaper rash
  • Eczema or dermatitis
  • Ingrown toenail
  • Jock itch
  • Ringworm
  • Shingles
  • Tinea (fungal skin infection)
  • Constipation and/or diarrhea (Irritable Bowel Syndrome)
  • Heartburn or acid reflux (GERD)
  • Malaria prevention
  • Motion sickness prevention
  • And more …
How does TalkNow Work?

Feeling anxiety and concern surrounding COVID-19 is common and normal, especially with campus shutdowns, social isolation, cancellations, general worry and much more. TalkNow (24/7 immediate access to a mental health professional) is an ideal platform to speak with a mental health provider about anxiety and concern surrounding COVID-19.

Through TalkNow, you can discuss anything from COVID-19 concerns to general anxiety, family relationships and/or a critical situation. When you log in, just click on TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

TimelyMD counselors can help with:

  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • Men’s issues
  • Women’s issues
  • Various other issues
Is TalkNow only for emergency situations?

No. TalkNow can be used for any kind of emotional support, including critical situations.

Feeling anxiety and concern surrounding COVID-19 is common and normal, especially with campus shutdowns, social isolation, cancellations, general worry and much more. TalkNow (24/7 immediate access to a mental health professional) is an ideal platform to speak with a mental health provider about anxiety and concern surrounding COVID-19.

Through TalkNow, you can discuss anything from COVID-19 concerns to general anxiety, family relationships and/or a critical situation. When you log in, just click on TalkNow, and you’ll be connected with a professional to quickly get the help and advice you need.

TimelyMD counselors can help with:

  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • Men’s issues
  • Women’s issues
  • Various other issues
Do I have access to dermatology through TimelyMD?

TimelyMD medical providers can evaluate and offer treatment options for many dermatologic issues, such as rashes, abrasions, dandruff, acne and cold sores. If a provider determines that an in-person visit is needed for a procedure or lab work, he or she will advise the student on the necessary next steps to take.

Hours and Timing

When is this program available?
You can complete an online visit at any time, 24 hours a day.

How soon will I get a response?
Our goal is to provide a response within one hour, 24 hours a day. However, typically you are speaking with a provider within 5-15 minutes.

Treatment and Diagnosis

Who makes the diagnosis?
A licensed TimelyMD counselor, mental health therapist, board-certified physician (MD), nurse practitioner (NP), or physician assistant (PA) will review and discuss your symptoms, make a diagnosis, and develop your treatment plan.

What if you can’t provide a diagnosis?
We do our best to treat you online, but not every condition can be treated via TimelyMD. If your health concern cannot be addressed through TimelyMD, you may be directed to the clinic or other location for care.

Prescriptions

Can I get a prescription?
TimelyMD providers are licensed and able to prescribe certain medications (for medical visits only) as part of your care plan, if clinically appropriate. Please note that there is no prescription available for COVID-19. Our providers can only treat symptoms for COVID-19.

Examples of medications prescribed by TimelyMD providers include antibiotics, inhalers, eyedrops, and antihistamines, as well as other therapeutic medications. TimelyMD providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new doctor, or inability to get in touch with his/her primary care doctor due to limited hours or appointments. TimelyMD believes in safe prescribing of medications and the need for patients to have relationships with their primary care doctors. As such, TimelyMD providers do not supply long-term medications for chronic illness and encourage patients to see their primary care doctors at least once a year.

TimelyMD providers do not provide prescriptions for controlled substances, lifestyle medications (such as Viagra or Cialis), hormone replacement therapies, or other potentially dangerous or addictive drugs.

TimelyMD providers do not provide prescriptions for a TalkNow or Scheduled Counseling visit.

TimelyMD is not an online pharmacy, and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. TimelyMD counselors cannot write prescriptions.

How can I get my prescription filled?
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you – it’s that easy.

Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling TimelyMD support at 833-484-6359 or by emailing help@timely.md.

Can I get a prescription delivered to my home?
Yes, this might be available in your area. When you select your pharmacy, click on “Mail Order” and you will see the regional options for mail order prescriptions.

Cost and Insurance

How much does a visit cost?
Eligible students receive free visits with the Service Key or Coupon Code given by their school.

Is my visit covered by insurance?
If you incur charges for your visit, you may submit your receipt to your insurance company, but we cannot guarantee you will be reimbursed.

What if I don’t have a Service Key or Coupon Code from my school?
Please email help@timely.md using your school.edu email address and someone will be in touch with you.

Records and Security

Will my provider know I’ve completed a visit?
After you complete a visit, your visit records will be saved as part of your medical records. For your convenience and with your consent, patient records can be shared.  If you want to share your records with a physician outside of TimelyMD, you can print or email your records, or call 833-484-6359 to have us send a copy of your TimelyMD records to your provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

Technology

How can I access TimelyMD?
You can access TimelyMD from any web-enabled device – smartphone, tablet, laptop, or desktop. Mobile and tablet users will be directed to download the TimelyMD app.

Student Eligibility

How do I know if I have access to free visits through Campus Health?
If your school has provided a Service Key or Coupon Code to use with Campus Health, click on “Get Started” to register with your .edu email and provided Service Key, or enter your Coupon Code at checkout. That’s all you need to gain access to care through Campus Health.

What if I’m still unsure about my eligibility to use Campus Health?
Use the “Find My School” search at the top of Timely.md, and type in the full name of your college or university. If your school appears and displays as a participant in Campus Health, please contact TimelyMD via the chat on this page, 833-484-6359 or help@timely.md to receive your Service Key or Coupon Code for free visits.

COVID-19 Considerations

Note: Coronavirus (COVID-19) Screening Tool available at top of page.

What are the signs and symptoms of COVID-19?
According to the Center for Disease Control (CDC), people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

How will a TimelyMD provider assess, treat or refer me if I have signs of COVID-19?
TimelyMD providers will virtually assess symptoms and administer frontline care in a contained environment to limit the spread of illness. They will also give advice and recommendations on need for testing vs self quarantine and where to go if testing or further care is needed. Telehealth visits can keep a “worried well” from flooding the campus clinic.

What precautions can I take to avoid COVID-19?
There is not currently a vaccine to prevent COVID-19. According to the CDC, the best way to prevent illness is:

  • Wash hands often for at least 20 seconds.
  • Use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your mouth, nose and eyes.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people, especially people who are at higher risk of getting sick.
  • Cover your mouth and nose with a tissue or your elbow when you cough or sneeze.
  • Cover your mouth and nose with a cloth face cover when around others.
  • Clean and disinfect frequently touched surfaces daily.

What’s the difference between COVID-19, the flu and allergies?
Symptoms differ for each illness.

Coronavirus: Fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell
Flu: Fever, cough, muscle aches, fatigue & weakness, chills & sweats, congestion, sore throat
Allergies: Sneezing, itchy nose, eyes or roof of the mouth, runny, stuffy nose; watery, red or swollen eyes.

Can I access Campus.Health outside of the United States?

Our technology was built to be accessible anywhere in the world that has a stable internet connection. If you are outside of the U.S. in a country without internet restrictions, you may be able to access TalkNow (immediate emotional support) by using a U.S. based VPN or calling customer service at 1-833-484-6359. In order to use TalkNow, you will need a U.S. based 10-digit telephone number.

Is Campus.Health accessible to individuals with disabilities?

Yes. We fully acknowledge the importance of accessibility, and have made significant accessibility updates to both our web and mobile interfaces. Our platform can be accessed through a web-based graphical user interface, mobile app, or through a telephone-based interactive voice-response (IVR) interface — whereby phone visits are arranged by a Customer Service Representative 24/7 (Call 833-484-6359).

App Accessibility Information (TimelyMD app):

If you are downloading the TimelyMD mobile application for the first time and setting up your account, you will see an option during your account setup to select accessibility features. If you have already downloaded the TimelyMD app and created your profile, go to “More” → “My Preferences” → “Accessibility” to enable Accessibility Mode. Or, you can call customer service at 833-484-6359, and we can turn on Accessibility Mode for you.

Website Accessibility Information:

If you are accessing Campus.Health on the web (via a laptop or desktop computer), click on “Account” (in the top-right corner) after logging in to the platform. Then select “Preferences,” and turn on “Accessibility Preferences.”

Our platform is also compatible with all industry standard OS and browsers allowing screen magnification/zoom, brightness settings, custom mouse settings and keyboard shortcuts, etc. All platform content and emails related to care include hidden content only available to screen readers to assist sight-impaired users.

I'm under 18 years old. Can I access care?
Yes. If you are under the age of 18, please follow these steps:
  • Have your parent or guardian create an account through this page or the TimelyMD mobile app.
  • Your parent/guardian will need to notify our customer support team to be placed in the correct practices (via the chat on this page, 833-484-6359, or help@timely.md).
  • You can then log into your parent/guardian’s account using their credentials (available remotely).
  • You will then select a service, select that the visit is for “My Child”, and add your information.
  • Once the visit is complete, both you and your parent/guardian will have access to the visit notes in the account.

Once you are 18 years old, you can create your own account.

Cancellation Policy

For all scheduled visits, the patient may cancel up to 24 hours prior to the time of the visit. Within 24 hours of the visit time, it will be considered a no-show of a live visit and will count against the student’s allotted number of visits for the year. Students have 12 Scheduled Counseling visits allotted per academic year.