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Frequently Asked Questions
For more information or for any questions not addressed here,
please call us toll-free at 833-484-6359 or email us here.

TimelyMD is a convenient and cost-effective way for individuals to receive health care and counseling for common conditions that can be safely and accurately diagnosed and treated online. TimelyMD allows you to access a doctor or counselor from your home, office, or anywhere- 24/7/365 via a short phone visit or secure video visit. 

Our licensed providers are trained to treat a wide range of conditions. Below are some of the most common. For questions on counseling, see the “how does online counseling work” FAQ below. 

Most Common Medical Conditions:

  • Cold
  • Sinus Infection
  • Influenza (Flu)
  • Bladder Infection (UTI)
  • Pink Eye (Conjunctivitis)
  • Vaginal Yeast Infection

Other Medical Conditions treated by TimelyMD:

  • Canker or Cold Sore
  • Stye (bumps on the eyelid)
  • Swimmers Ear (ear pain)
  • Burns (minor)
  • Low Back Pain
  • Insect Bites (head lice, tick bite, etc)
  • Pertussis (Whooping Cough)
  • Quit Tobacco
  • Allergies/Hay Fever
  • Exposure to Sexually Transmitted Diseases
  • Acne
  • Athlete’s Foot
  • Chicken Pox
  • Diaper Rash
  • Eczema or Dermatitis
  • Ingrown Toenail
  • Jock Itch
  • Ringworm
  • Shingles
  • Tinea (Fungal Skin Infection)
  • Constipation and/or Diarrhea (Irritable Bowel Syndrome)
  • Heartburn or Acid Reflux (GERD)
  • Malaria Prevention
  • Motion Sickness Prevention
  • And More….

Who makes the diagnosis?
A licensed, board-certified TimelyMD provider physician (MD), nurse practitioner (NP), or physician assistant (PA) will review and discuss your symptoms, make a diagnosis, and develop your treatment plan.

What if you can’t provide a diagnosis?
We do our best to treat you online, but not every condition can be treated via telemedicine. If your health concern cannot be addressed through TimelyMD, you may be directed to another location for care.

Can I get a prescription?
TimelyMD providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. Examples of medications prescribed by TimelyMD providers include antibiotics, inhalers, eyedrops, and antihistamines, as well as other therapeutic medications. TimelyMD providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new doctor or inability to get in touch with their primary care doctor due to limited hours or appointments. TimelyMD does believe in safe prescribing of medications and the need for a patient to have a relationship with their primary care doctor. As such, TimelyMD providers do not supply long-term medications for chronic illness and encourage patients to see their primary care doctor at least once a year.

TimelyMD providers do not provide prescriptions for controlled substances, lifestyle medications (such as Viagra or Cialis), hormone replacement therapies, or other potentially dangerous or addictive drugs.

TimelyMD is not an online pharmacy, and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. TimelyMD counselors can not write prescriptions.

How can I get my prescription filled?
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling our your intake information, you will select a local pharmacy that is convenient for you – it’s that easy.

Will my prescription be covered by my insurance policy?
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling TimelyMD support at 866-846-3596 or by emailing

After logging in, you will be asked if you would like a medical visit or counseling visit. Select ‘talk with a counselor’, answer a few simple questions and then one of our counselors will call you. Our counselors are available 24 hours a day and our goal is to respond with you within the hour — many times much sooner.

TimelyMD Counselors can treat:

  • Men’s issues
  • Women’s issues
  • Stress and anxiety
  • Addictions
  • Depression
  • Eating disorders
  • Grief and loss
  • Trauma and PTSD
  • Panic disorders
  • and much more…

TimelyMD is only available to those who are part of an organization that offers it as a benefit to their population. Members can access TimelyMD from any web-enabled device – smartphone, tablet, laptop, or desktop.

Explore TimelyMD solutions for your community.

Please contact us.

Will my provider know I’ve completed a visit?
If you are a TimelyMD patient, your visit records will be saved as part of your medical records. For your convenience and with your consent, patient records can be shared.  If you want to share your records with a physician outside of TimelyMD, you can print or email your records, or call 833-484-6359 to have us send a copy of your TimelyMD records to your provider.

Is my personal information safe?
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Do I have access to records of my visit(s)?
Yes. You can access your visit records at any time through your account.

What browsers do you support?
TimelyMD requires you to use a modern browser to ensure your data is secure and your experience is awesome. You can use any of the following browsers for your visit: Internet Explorer 11 or newer, Safari 11 or newer, Chrome, or Firefox. If you don’t have one of these browsers, you can download Chrome or Firefox for free.

How can I access TimelyMD?
You can access TimelyMD from any web-enabled device – smartphone, tablet, laptop, or desktop. If your organization has provided you access to TimelyMD, please check with your administrator for the link to your Telehealth portal.

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Explore TimelyMD solutions for your community.